Thursday, June 21, 2007

My favorite airline becomes my Fear Factor

Ew, ew, ew, dear God, ew:

Reports the AP: "Continental Airlines Inc. is apologizing to its customers for 'poor conditions' aboard a transatlantic flight where one passenger described sewage spilling down the aisle from a lavatory."

Apparently, the flight crew still served meals in the dutch-ovened cabin during the seven-hour transatlantic (aka, no-where-to-land-because-we're-flying-over-water) flight from Amsterdam to Newark, NJ, advising customers "not to eat too much." All these poor people got in return for their extended bout of nausea were $500 flight vouchers.

Meanwhile, over at Continental, the top press release reads, "For the second consecutive year, Continental Airlines has ranked the highest in customer satisfaction among traditional network carriers in North America in the J.D. Power and Associates 2007 North America Airline Satisfaction Study."

If I were Continental, I'd expect 2008 results to be a teensy bit different.

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